Terms and Conditions

Dstv

To ensure you stay enjoyable, African Crest Guest House offers you free Television entertainment on flat Television fitted in every room and the lounge. We offer you SABC 1 (CHANNEL 1), SABC 2 (CHANNEL 2), SABC 3 (CHANNEL 3), ETV (CHANNEL 4), BBC / Al JAZEERA (CHANNEL 5), MNET (CHANNEL 6), MNET ACTION (CHANNEL 7), SUPER SPORT (CHANNEL 8), MZANSI BIOSKOP / ASTV (CHANNEL 9), SUPER SPORT 4 (CHANNEL 10).

African Crest provided guests who want to enhance their Television pleasure by travelling with their DSTV decors a chance to use them in their rooms. This service is availably in some rooms, please enquire at reception for availability of these rooms.

Although African Crest will use its best endeavors to have the service available at all times, African Crest does not guarantee the availability of the service and shall not be liable in any manner whatsoever in respect of any loss or damages caused by, or arising from, the unavailability of, or any interruption in the service for any reason whatsoever.

Free Wi-Fi:

We make sure you stay connected during the your stay here at African Crest Guest House. We offer you free, Wi-Fi every day of your stay. So come and enjoy effortless access to great connectivity.

African Crest provided guests who are resident only with free wireless Internet Access, you can get you access key at the reception as you check in. A wire Internet connection can only be provided in the lounge

The Free Wireless Internet Access is provided with the expectation that the guests will utilize this service in a lawful, professional and responsible manner.
The service is not intended for high volume data transfers, especially sustained high volume data transfers, video conferencing, Peer 2 Peer downloads etc.
The Wi-Fi access key is provided on check-in.
Although African Crest will use its best endeavors to have the service available at all times, African Crest does not guarantee the availability of the service and shall not be liable in any manner whatsoever in respect of any loss or damages caused by, or arising from, the unavailability of, or any interruption in the service for any reason whatsoever.
This Free Internet Access offer can be amended or withdrawn in full or partially at the sole discretion of African Crest.
This offer is not available to event / function guests, for any assistance Please enquire with the manager at the Guest House.
A very limited technical support can be offered in regards to connectivity only, enquire at the reception for details. We are not responsibility for you gadget failure to connect to our Wi-Fi.

Cancellation policy

In the event of notification of cancellation refunds shall be made on the following basis:

Minimum cancellation fee of R100.00 or 10% of the deposit amount whichever is the greater.
More than 30 days prior to arrival: 90% Refund
More than 14 days prior to arrival: 40% Refund
More than 7 days prior to arrival: 15% Refund
Less than 7 days prior to arrival: No Refund.
In case there is any no-show, cancellation / amendment within 72 hours or less from the date of check-in or not stay for the full number of days reserved, full payment will be required, African Crest Guest House cannot be held responsible for inclement weather, electricity failures or other acts over which it has no control.

Room Allocations

We reserve the right to change room allocations, which are usually based on guest requirements, length of stay and occupancy levels. Should you specifically want a room please make this clear in your request.

Guest Identification

Guests are expected to prove their identity by showing a valid passport or identify book and must complete the check in procedures.
African Crest Guest House supports the right of personal privacy, the information you provide to us will only be used for Guest House purpose only.

Damage to Contents / Property

in the event of any damages to the room, a suitable amount will be added to your final bill to rectify the damage and/or replace the item(s) affected

Our Liability

African Crest Guest House and it’s owners or employees do not accept any liability for loss, injury or damage howsoever arising sustained by any person in or around the premises.
Guest’s Belongings

For the convenience of the Guest, African Crest Guest House provides electronic safes in each room to store any valuables. The Management will not in any way whatsoever be responsible for any loss / or damage to the Guest’s belongings or any other property from either the guest house room or the safe or any other part of the guest house for any cause whatsoever including theft of pilferage.